Shipping & Returns
Do you ship the spray silvering kit to Norway? What are the shipping costs?
Hello,
We can ship our products to any country that displays in the dropdown list which includes Norway. To see the cost, add the items you would like to the shopping cart and input your address information. Available shipping options and their...
I'm interested in a basic silvering kit. What are your options for shipping your kits, less the dangerous goods? Do you have alternate chemistry options, eg versions containing silver acetate or that depend on complexing the silver out of an insoluble salt? Are there exempt quantities with respect to air travel or shipping?
All of our Pouring Silver Kits can be modified to remove the paint or lacquer which woudl remove the dangerous goods shipping fee. You can submit a product substitution quote on the shopping cart page once the item is added to the cart. All of our Spray...
What shipping carriers do you use?
We ship by UPS and FedEx, depending on the items in your order and your location. These carriers offer the widest range of delivery locations for orders including hazardous materials (dangerous goods).
The US Postal Service does not allow us...
How soon will you ship my order?
We try to ship orders we receive before noon on the same day. We will let you know if your order will be delayed for more than 3 days. Of course, we do not ship orders on weekends or federal holidays because UPS and FedEx do not accept packages on those...
Shipping to Canada
Canadians, you can place your order and pay directly on our website. The Limited Quantity Dangerous Goods exemption applies to Canadian customers. whose orders are shipped by UPS Canada Standard. Unless you want us to ship your order by air, you...
Can my order ship via air?
Many of the items we carry are subject to dangerous goods regulations and fees. You will see this icon on product page if the product has these restrictions. Our checkout page will only display air shipping methods if your order does not contain...
Do you ship Hazardous Materials (Haz Mat - also known as Dangerous Goods) ?
Yes, some of our products are regulated as Hazardous Materials - known internationally as Dangerous Goods. Carriers charge more for Haz Mat packages because they require special handling by specially trained personnel.
However, if your order is...
What is your Returns policy?
You can request to return your order within 30 days of purchase if it is UNOPENED and returned in the same packing in which you received it.
Due to international regulations, we are not able to accept the return of any package shipped from outside the...
What should I do if my package is damaged in transit?
If your package arrived damaged, keep all the packing materials, call us immediately and send us photoos of the damage. We will arrange for a damage claim with the carrier that shipped your package and send a you a replacement.
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