Toll free: 1-866-341-3340
International: 1-708-383-3340

International Orders

We welcome international orders

We have been shipping our products overseas for many years. At last we have a simple way for you to tell us what you want and for us to tell you what the shipping will cost. You can accept or reject our quote without obligation.  We offer supplies that may not be available where you live.

 

To our neighbors in Canada and Mexico

  • You can order online if you choose UPS Standard (UPS Ground) as your shipping method
  • Pay with Pay Pal or use a credit card with a US billing address
  • Use the 'Request a Quote' button for shipping by Air.

Request International Shipping Quote - how the process works

  1. Add your products to your shopping cart.
  2. Click 'Request International Shipping Quote' on the shopping cart page.
  3. Enter your shipping address on the form. Use the Note at the bottom of the form to tell us if you want to pay by Pay Pal or wire transfer.
  4. Click 'Submit' to send us your product list and address information.
  5. We will reply by email with your shipping cost within two business days. Our quote is valid for 30 days from the date of our reply.
  6. Please reply to our email accepting or rejecting our quote. If you accept, we will send you a Pay Pal invoice or our bank wire transfer information, as you prefer.
  7. When we receive your payment, we will ship your order within two business days.

International Payment Methods

Pay Pal

  • Pay Pal operates in 190 countries
  • In most countries, you are not required to have a Pay Pal account - you can pay the Pay Pal invoice with a credit card
  • Pay Pal does not charge you, the buyer, any processing fees
  • Pay Pal sends us your payment almost instantly

Wire Transfer

  • We use the SWIFT system to process wire transfers
  • As an American company, we are not able to accept payment through IBAN
  • Wire transfers take 3 - 5 days to complete
  • We do not charge a processing fee for international wire transfer payments
  • When you accept our shipping quote and tell us you would like to pay by wire transfer, we will send you the necessary details

Credit Cards

  • We can only accept credit cards that are issued by American banks.

Refunds and Returns

  • If your order is incomplete, incorrect or damaged, contact us as soon as possible to discuss a replacement or refund. We try to ship replacement items the same day. Refunds will be issued within 30 days.
  • We do not offer returns for international orders

Sales Tax & Import Fees

Please note that the invoice we send you does NOT include VAT, customs duty, import tax, sales taxes or other fees that you may be required to pay to your government before you are permitted to receive your order. All taxes and fees are your responsibility. Contact your shipping carrier or local customs office for information.

Shipping Carriers

  • We ship by United Parcel Service (UPS), DHL Express, Federal Express (Fed Ex) and the United States Postal Service (USPS)
  • Service to your destination may not be available from all carriers
  • Some countries restrict or refuse to accept shipments of Dangerous Goods or Limited Quantity goods
  • We will inform you if the service you select is not available to your destination
  • Unless you request expedited service, we will quote the least expensive available carrier and shipping method.
  • The price we charge you is the price that the carrier charges us. We do not include additional fees.  

Dangerous Goods

  • Products marked with these symbols are shipped internationally as Dangerous Goods (Hazardous Materials).
  • We will include the Dangerous Goods fee in the shipping quote we send you.
  • If your country does not accept shipments of Dangerous Goods, we will not be able to fill your order.
  • If your chosen carrier does not ship Dangerous Goods to your country, we will offer an alternative carrier if possible.
  • We will inform you if we are not able to fill your order for any reason.
  • We do not ship Dangerous Goods through the United States Postal Service (USPS)

Harmonized Tariff Code

The Harmonized Tariff Code for most of our mirroring chemicals is 2843.90. Please contact us if you require more detailed information.


Many thanks to Larry White in California for permission to display the sign he made for his "matey" Dave Smith in the U.K. To see more their work, visit the Customer's Gallery.